Junior Executive - IT Job Vacancy

 

About the Job

We are seeking a Junior Executive - IT to join our dynamic team. As a key part of our IT department, you will be responsible for resolving user issues, ensuring seamless operations of IT infrastructure, and providing excellent support to the restaurants.

Key Responsibilities:

• User Issue Ownership: Take ownership of user issues reported by the restaurants and ensure timely resolution.

• Problem Solving: Research, diagnose, troubleshoot, and identify effective solutions to resolve issues.

• Issue Escalation: Follow standard procedures for escalating unresolved issues to the appropriate internal teams.

• Feedback and Reporting: Provide prompt and accurate feedback to users and ensure proper recording and closure of all issues.

• Knowledge Documentation: Document knowledge in the form of knowledge base tech notes and articles to aid in future issue resolution.

• System Maintenance and Support: Ensure the proper functioning of in-house applications and external systems.

Basic Qualifications:

• Educational Qualification: A degree or equivalent qualification from a recognized university/institute.

• Experience: Minimum of 1 year of experience in a similar capacity, with practical experience in installations, maintenance, and troubleshooting activities.

• Technical Skills:

  • Operating Systems: Windows 10, Win Server 2016, Win Server 2019/22, Linux, Android.

  • MS-Office O365 and MS SQL: User support and maintenance.

  • Security and Virus Updates: Installation, monitoring, and user support.

  • In-house Application Maintenance: Experience in maintaining internal applications and external systems.

  • Windows Platform & Active Directory: Experience in handling Windows platforms and Active Directory infrastructure.

  • Virtualization: Hands-on experience in virtualization technologies.

• Communication: Excellent oral and written communication skills in English.

• Client-Facing Skills: Strong ability to interact with clients and resolve issues effectively.

• Problem-Solving: A proactive approach to troubleshooting and resolving IT issues.

Additional Skills (Added Advantage):

• Certifications: Relevant certifications in IT support, operating systems, or virtualization.

Candidate Profile

• Educational Background: Degree or qualification from a recognized institute.

• Experience: At least 1 year in a similar IT support role, particularly with installations, troubleshooting, and user support.

• Technical Knowledge: Familiarity with IT infrastructure maintenance and support tasks, including operating systems, security, and application management.

• Communication: Strong command of written and spoken English.

• Certifications: IT-related certifications will be an added advantage.

Why Join Us?

• Career Growth: Opportunities for skill development and career advancement.

• Dynamic Work Environment: A supportive and collaborative team.

• Competitive Salary: Attractive compensation package.